Shipping policy

NINJA VAN SHIPPING AND DELIVERY PRIVACY POLICY

NINJA VAN SHIPPING AND DELIVERY "the App” provides a connection between Shopify and Ninja Van’s Dashboard so that Shopify Merchants who use Ninja Van as a logistics provider can import and create their orders from Shopify directly onto Ninja Van’s Dashboard "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected and used when you install or use the App in connection with the Service.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account when you voluntarily submit information directly to us when you access our Websites or use the Services. This includes your Shopify store domain, and the following information for orders created on your Shopify account, including your customer’s name, shipping and billing addresses, phone number, email address, and/or geolocation information. In the course of its Services, the App will only retrieve and use this information insofar as to provide the Service.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App.

We retrieve specific orders only (domestic countries only, unfulfilled) from Shopify for the purposes of creating shipment orders on Ninja Van’s Dashboard, but show only certain properties; and customer information such as name, contact details (phone number and/or email address) and address to create delivery orders.

The Service also uses the information collected to enable order fulfillment on Shopify from Ninja Van’s Dashboard, and specify tracking numbers for the specified order and line items only.

 We may potentially use customer information to send notifications about the parcel as per notifications opted in under shipper settings by the Shopify Merchant using Ninja Van’s Services.

Data Retention

When you create a shipment order through the App, we will maintain your Order Information for our records for no more than 60 days unless and until you ask us to delete this information.

If you disconnect your account, information collected shall be deleted from our database except for residual information within our databases, aggregate information, access logs, backup logs and other records, which do not contain personally identifiable information.

For disconnected accounts, we will maintain Order Information that have only been successfully imported and created on Ninja Van’s Dashboard as per the above retention convention.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, you may contact our Data Protection Officer at sg-privacy@ninjavan.co. We will get back to you within 48 hours.